1. Introduction: Welcome to WinksLab.in, a part of the Kiddiwinks business. We value your satisfaction with our educational resources. This policy outlines the terms and conditions for refunds and cancellations to ensure a rewarding experience.
2. Refund Policy:
- Time Frame for Returns: You have up to 30 days from the date of purchase to request a return for a refund.
- Condition of Returned Items: Returned items must be in their original packaging with labels and tags attached.
- Refund Process Details:
- Notification: You will be notified about the acceptance or rejection of your refund via email or WhatsApp, depending on how you escalated the issue.
- Refund Execution: Once the returned product reaches the WinksLab warehouse, the refund will be processed, and the amount will be refunded within 7-8 days.
- Exceptions to Return Policy: The following items are not eligible for return: digital downloads, personalized items, crafts, and other [list any other exceptions].
3. Cancellation Policy:
- Order Cancellation: Orders can be cancelled within 24 hours of placing the order. However, if the order has already been shipped, it cannot be cancelled.
- Shipping Costs: Please note that shipping costs for returns are to be borne by the customer.
- Subscription Cancellations: Subscription cancellations follow regular procedures.
4. Contact Information For any questions or issues related to refunds and cancellations, please contact us at:
- Email: Admin@winkslab.in
- Escalation Contact: Haritha@winkslab.in
- Mobile Number: 8248151558