Refund and Returns Policy

Cancellation & Refund

Simple, fair and friendly. Here is exactly how cancellations, returns and refunds work at WinksLab.

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24-hour cancellation

Cancel your order within 24 hours of placing it, as long as it has not been shipped.

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7-day returns

Request a return within 7 days of delivery.

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Refund in 7–8 days

Once your return reaches our workshop, your refund follows in 7–8 days.

WinksLab is a brand of Kiddiwinks. We want you and your little one to love every kit. This page explains our terms clearly so you always know what to expect.

Cancelling an order

  • You can cancel an order within 24 hours of placing it.
  • If the order has already been shipped, it cannot be cancelled. You can still request a return once it reaches you.
  • To cancel, message us on WhatsApp or email us with your order number.

Returning a product

  1. Tell us within 7 days. Send your request within 7 days of delivery on WhatsApp or by email, with your order number.
  2. Keep it as you received it. The product should be unused and in its original packaging.
  3. We confirm. You will hear from us by email or WhatsApp, depending on how you contacted us, about whether the return is accepted.
  4. We refund. Once the returned product reaches the WinksLab workshop, your refund is processed and credited within 7–8 days.

Who pays for return shipping?

If you ordered the wrong product, ordered extra quantity, or gave a wrong shipping address, the return shipping is paid by you.

Damaged in transit? We send a new one.

This is very rare, but if your parcel arrives damaged we send you a new product at no cost, and you do not pay for return shipping. To help us claim from the courier, please:

  1. Photograph or record the parcel before removing the wrapper, showing the label and the damage.
  2. Send us the photos or video on WhatsApp or email with your order number.
  3. We dispatch a replacement at no extra cost.

What cannot be returned

Personalised items and crafts are not eligible for return, as they are made specially for you.

How refunds are paid

Refunds go back to the original payment method you used at checkout. If you paid by UPI, card or net banking through Razorpay, the amount returns to the same account.

Need help with a cancellation or return?

Write to us and we will sort it out quickly.

Chat on WhatsApp Email Admin@winkslab.in

Escalation: Haritha@winkslab.in · Mobile: 8248151558

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